Technology and New mobility are reshaping urban transportation in cities. However, transit agencies should focus on solving real customer problems rather than introducing new innovations such as autonomous mobility, mobility as a service, ride- sharing, electric scooters, etc., Human-centric design is key to the quality of life in cities, putting people at the heart of urban transport planning. The cities must avoid creating digital inequalities in transportation services. All stakeholders, including academia, will play a key role to reshape the future of mobility.

Dr. Niels van Oort, assistant professor of Public Transport at Delft University of Technology and Co-director of Smart Public Transport Lab. He has been involved in public transport projects for over 15 years and has expertise in public transport planning and design, as well as dealing with customer experience, service reliability, and Big Data. He is an academic entrepreneur and believes in more practice-based learning rather than theory.