In this part 1 of a three part episode of Take It Online, host Brittain Wells pits emotional intelligence expert Leisse Wilcox against Anthropic's Claude AI to analyze workplace scenarios requiring emotional intelligence. Through a public relations crisis scenario, Wilcox demonstrates the nuanced human approach to emotional intelligence by emphasizing accountability, vulnerability, and rebuilding trust and safety—areas where Claude provides theoretical frameworks but lacks practical application. The episode brilliantly highlights how AI can serve as a valuable tool but cannot replace the human capacity for relationships, nuance, and authentic emotional connection in leadership situations.

Music by: Harvey Waldman