In this insightful episode of Take It Online, host Brittain Wells explores the delicate art of managing workplace conflict between high-performing employees. Comparing AI-generated advice with human emotional intelligence, the conversation illuminates how effective conflict resolution requires personalized approaches rather than one-size-fits-all solutions. The discussion emphasizes creating structured conversations with clear agendas, allowing space for "airing grievances," and tailoring communication styles to the specific personalities and power dynamics involved. Wells and colleague Akhila highlight the importance of somatic awareness and powerful coaching questions like "What story are you telling yourself?" and "What are you making this mean about you?" - tools that help managers cut through mental clutter and address the emotional underpinnings of workplace tension.

Music by: Harvey Waldman