IT isn’t just wires and widgets. It’s a minefield of lurking disasters waiting to strike. Few know that better than Mark Settle, 7-time CIO and author, who’s survived more operational horrors than most dare imagine.

In this episode, Mark takes us into the shadowy corners of enterprise IT, where outdated processes haunt progress, bad news festers in silence, and AI ignorance prowls like a predator in the dark. He shares battle-tested wisdom from a career spent defusing digital disasters and building resilient, process-driven teams that can take a punch.

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Time stamps:

01:23 - About Mark

12:28 - Oh, the horror!

16:36 - What happens after the big mistake?

29:19 - Looking at IT trends

36:56 - Don’t be in the sequel

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Links:

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Find Jonathan on LinkedIn

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