How Fundamental is Emotional Intelligence as an essential skill for Human Resource Professionals?
It’s a fair question in today’s working environment especially when potential and current employees are not aware enough of how emotions are a large part of their decision-making process when it comes to their employer and their daily lives.  
Do you think the old HR style of threat and warning should be removed?  Should Human Resource Professionals inspire more?  What about difficult conversations around the business and its needs and balancing this with people needs?

Listen to Kezie Kihara an HR professional as she gives insight into the importance of Emotional Intelligence in Talent management.