On this inaugural episode of Collecting Thoughts, Christina Fisher sits down with Carol Byrne, Vice President of Marketing at C&R Software, to discuss Carol’s experience in the debt collection world, and how imperative retaining loyal customers can be in the current world.

Carol and Christina discuss how successful creditors use the right technology to make sure their customers are having a great customer experience, keeping brand loyalty as a top priority, and how all of this looks when put into action.

To learn more about Carol, feel free to connect with her on LinkedIn.