In this episode, we delve into how placing AI at the core of Customer Experience (CX) — Humanizing the Digital 2.0 — enables businesses to build empathetic, intuitive, and human-centric digital interactions: from conversational AI and sentiment analysis to personalization at scale and trust-driven design. Experts share stories of where AI has elevated CX — boosting loyalty, reducing friction, and turning digital touchpoints into meaningful customer engagements.
https://www.datamatics.com/resources/webinars/humanizing-the-digital-2.0-ai-at-the-core-of-cx