Lauren Madewell of Ante Bellen’s Cabins in Tennessee talks about the importance of offering hospitality to guests, getting ahead of complainers and bad reviews, and using humor in guest communications.

Lauren talks about the importance of offering hospitality to guests, hosts, and staff, how to get ahead of bad reviews, and using humor in guest communications.

We also learn why she would never work with homeowners who might put too much strain on her staff.

There is more with Lauren in this week’s episode of The Host as Guest.

Hello Host, would you like to get featured? We're looking for experienced Property Managers who want to share their secrets, achievements, and failures. If you're a PM or a host or know someone willing to collaborate, email us at [email protected] or tag us in the comment section.

Read our blog to stay on top of the ⁠⁠⁠⁠industry updates ⁠⁠⁠⁠and follow us on our social media!

Follow us on Social Media⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠