July 12, 2018

Hustle: The Trust Tree (with Ryan Wilson)

32 minutes

Ryan Wilson is a Product Designer on the Day of Travel Team at Alaska Airlines in Seattle Washington. Ryan stopped by the Funsize studio to talk about how Alaska gets people from point A to point B, designing a holistic experience, building trust in your design team, and why he's adamant about being a lifelong learner.

On this episode we discuss:

Design in the airline industry and at Alaska Airlines

Complex service design, ecosystems and designing for consistency in digital and analog experiences

User research and advocating for your customers in all you do

How context should inform your product, design, and the user experience

Why developing trust is critical for success, and how good trust leads to opportunities for your team

Why process is more important than product, and why invalidating your ideas is as essential as validating them

The role of passion in getting work done and doing it well

The importance of lifelong learning, and choosing who you learn from

Staying mindful of the people that helped you get to where you are now

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