In this episode of The Billing Blueprint Podcast, we explore how hybrid billing—combining digital and paper methods—can dramatically accelerate payments and improve customer satisfaction across healthcare practices.

They uncover surprising data showing that relying solely on either paper or electronic billing is costing organizations both time and money. Patients and customers want choice and convenience, not a one-size-fits-all approach. The hosts break down how integrating eBills, mailed statements, QR codes, and automated reminders can cut average payment times from 20 days to just 9—boosting cash flow while keeping every type of customer engaged.

From improving accessibility for older patients to reducing overhead and manual labor, Brad and Sarah explain why hybrid billing isn’t just a compromise—it’s the future of revenue cycle management (RCM). Tune in to learn how this blended approach is reshaping collections, satisfaction, and profitability in the digital age.