Martine Chartrand and Jonathan Beaulieu share how to win on customer experience by empowering employees to lead the change.   Winner of the overall customer-centricity award North America, 2020 Hydro Québec changed not only scripts but behaviours to improve the Customer and Employee Experience. Watch this #4xweek episode 4Xperience.com/4xweek Remember each episode features topics like #customerexperience #employeeexperience #marketing #digitaltransformation #innovation #userexperience