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I accidentally deleted a client's website
- With Jack
- You don’t have to do something illegal to upset a client and have them threaten you with legal action
- Backups should be a basic part of your workflow. BackBlaze, SnapShooter and Arq are good places to start for services that help you keep client data safe
- Make sure your terms outline the responsibilities of both parties so that when situations like this do arise (a client moving their website to another host) you know exactly what is expected of you and how to deal with it to avoid messy situations
- Professional indemnity insurance is the policy that would help you if you make a mistake in your work that leads to a legal threat. Whilst the insurance doesn’t help you recover the deleted database, it does give you access to legal experts that can help negotiate with your client and cover the costs of any compensation they're demanding as a result of your mistake
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By Ashley Baxter- With Jack
- You don’t have to do something illegal to upset a client and have them threaten you with legal action
- Backups should be a basic part of your workflow. BackBlaze, SnapShooter and Arq are good places to start for services that help you keep client data safe
- Make sure your terms outline the responsibilities of both parties so that when situations like this do arise (a client moving their website to another host) you know exactly what is expected of you and how to deal with it to avoid messy situations
- Professional indemnity insurance is the policy that would help you if you make a mistake in your work that leads to a legal threat. Whilst the insurance doesn’t help you recover the deleted database, it does give you access to legal experts that can help negotiate with your client and cover the costs of any compensation they're demanding as a result of your mistake