Join in the conversation as I speak with Tanya E. Hood, author, coach, speaker and strategist and Customer on this weeks customer experience. Yes my friends Tanya is spilling the tea on the mishaps of automated service. Have you ever had the experience of calling a business for assistance and was entered into automation hell? The place where the prompts aren't what you need and there is no option to speak with a human being. We have all been there.

Today automated services and self-serve options are everywhere, you can't escape that business practice. But what happens to your experience, as a customer?

Well today, Tanya and I will discuss the benefits of human interaction, valuing a customers time and providing exceptional service.

Tanya dislikes self-service and voices her opinions on why. I'm sure there are some sentiments that you can relate to.

join in the conversation and let me know how you feel about self-serve options.

You can also hear Tanya on her podcast "Red alert Diaries" on Spotify at https://open.spotify.com/show/102wxeZq9OXfQinrZCza61?si=7447334e03934a7b&nd=1