Every now and then I share what businesses are doing it right. Truly delivering on the customers experience in a way that allows for something memorable and creates a lasting impression. This episode is Roy Kowalski, Out There Branding. Out There Branding is a promotional products business. BUT, Roy and his team do not sell any type of products. Nor, does he want a request for non-experience creating items.

In other words, don't call Roy asking for something cheap that bears your logo. When working with Roy and his team they will ask the right questions. They want your business to be remembered, to stand out from others. In this frank conversation Roy shares his insights on enhancing your customer experience to drive business growth.

Listen to us discuss the benefits of gaining feedback, going that extra mile and providing something worthy of your customers remembering you by selecting that perfect items for your business.

Hear Roy's view on basing the business on relational versus transactional opportunities. Roy's view, " why place energy on transactional interactions".

You can find Roy Kowalski, Subject Matter Expert Branding and Marketing Specialist at Out There Branding

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