In part one of a conversation Cissy and Susan have with Bridgette and Chandeep, they talk about the importance of understanding the meaning behind words and actions.  They discuss a student who is doing and saying things that can be upsetting and do not match the situation.  It is a reminder to teach replacement behaviors and HOW you want the student to ask for what they need.  Have a listen and stay for the question.  Come back for Part 2 next week.