While most voters already have an idea of how they’ll be voting — or not voting — in November’s presidential election, a small minority of Americans remain undecided. How they ultimately choose to cast their ballots might influence the results of tight races in key swing states.

In this 30-minute episode of America Speaks, pollster and political analyst Dr. Frank Luntz asks a focus group of undecided voters what their reservations are regarding Democratic and Republican candidates and the U.S. political process as a whole. The participants gave a wide range of reasons, but when asked if they felt “alienated by the political process,” almost every one of them raised their hand.