I had a great vision for the Lurn platform but, for whatever reason, the growths were not gone as I had expected. That’s when I created a “focus group” and did everything I can to fix the leakage. Had I done this years ago, the Lurn platform would have attracted more loyal customers. And, this too, builds customer’s trust and confidence. To get a better appreciation for this concept, watch this episode as I shared my hard-won secrets of using “focus groups” to build the Lurn platform and grow it.