<p>Gary and Jon explore the latest news in AI. In the first of this series, they cover chatbots; the confusion between bots and AI and the potentials and pitfalls of releasing them on customers.</p>

Gary and Jon explore the latest news in AI. In the first of this series, they cover chatbots; the confusion between bots and AI and the potentials and pitfalls of releasing them on customers.

I like big bots... But they're not AI

This is AI, hosted by Digital Strategist Jonathan Seal and Microsoft MVP Gary Pretty, is a monthly podcast dedicated to helping you cut through the hype to understand how AI is disrupting the business world. Joined by a range of fantastic guests in studio and at events across the globe to discuss the latest news, developments, and trends within the industry. Whether you’re an industry expert or just interested in how AI can solve customer experience challenges, this is the podcast for you!

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I like big bots... But they're not AI

I like big bots... But they're not AI