LEVI IN PHOENIX WANTS ME TO RAZZ HIS DAD JACK, WHO HATES DEALING WITH CUSTOMER SERVICE OVER THE PHONE, ESPECIALLY IF THE REP DOESN’T KNOW WHAT THEY’RE TALKING ABOUT.  I’M CALLING JACK PRETENDING TO BE A CUSTOMER SERVICE REP FOR HIS WIRELESS PROVIDER… AND I KNOW VERY LITTLE ABOUT WHAT I’M DOING...