I love knowing people who don't fit typecasts. Analytic types good with emotion. Tough leaders who care for their people. I love working with them when I can, and interviewing them for podcast episodes! Enter Rami Hago. 

I had the pleasure of working with Rami a few years ago, and here's my version of his short bio: Laughs easy. Penetrating thinker. People person. Laser-focused. Easy to work with. Won't settle for less than individual and team best. I could go on but you get the idea. He's living proof that being a bundle of contradictions can make you solid, not a mess. (Although I did edit out a short exchange hinting at what his wife would say if I interviewed them together!)

Rami's getting-on-the-same-page lessons from military and Veteran's health IT are timeless and apply to work of any type, anywhere. Listen in for a few laughs and tips. Here are a few of my favorite ahh-ha! moments:

3:39 - What are some of the most interesting challenges you've faced getting people on the same page?

6:59 - Compliments will get you somewhere….getting good requirements from a difficult system owner - to replace her system.

15:03 - Finding what to not change in a change effort.

20:00 - Sandboxes aren't just for developers. Let the customer play, too.

26:46 - If communication is an art, who are the artists? Meaning and intent in software development.

37:00 - A lesson in conflict resolution - changing the context for decision making.

43:20 - A picture really is worth 1000 words, and some laughs.

45:18 - There is no one person who knows everything about how a plane flies.