When Sophie Williams was standing on a platform in feather pyjamas as the sleeper train pulled away, this man was ready to help her make it to her next-day speaking event on time.

Author and TED speaker, Sophie Williams, shares how, in her late teens, one woman's hair styling advice changed how much fun she was able to have; how her "Style Council" made her latest book, The Glass Cliff, better; and how one man took his transport job so seriously that even her phone got its own train ride back to London.

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Kind is created and hosted by Holly Newson

It was audio mixed by Nigel Powell

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