<p>Crystal City Manager Anne Norris recalls how a budget process gone wrong provided a painful lesson on the importance of clear communication. She shares how owning the mistake helped rebuild trust with city officials and the community.  <a href= "https://www.lmc.org/wp-content/uploads/documents/Podcast-Transcript-I-Wish-I-Could-Say-Ive-Never-Made-That-Mistake.pdf">Episode Transcript (pdf)</a></p>

Crystal City Manager Anne Norris recalls how a budget process gone wrong provided a painful lesson on the importance of clear communication. She shares how owning the mistake helped rebuild trust with city officials and the community. Episode Transcript (pdf)

<p>Crystal City Manager Anne Norris recalls how a budget process gone wrong provided a painful lesson on the importance of clear communication. She shares how owning the mistake helped rebuild trust with city officials and the community. &nbsp;<a href="https://www.lmc.org/wp-content/uploads/documents/Podcast-Transcript-I-Wish-I-Could-Say-Ive-Never-Made-That-Mistake.pdf" rel="noopener noreferrer">Episode Transcript (pdf)</a></p>

I Wish I Could Say I’ve Never Made That Mistake

A  look at issues important to Minnesota cities.

A look at issues important to Minnesota cities.

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I Wish I Could Say I’ve Never Made That Mistake

I Wish I Could Say I’ve Never Made That Mistake