In this episode, Chris guides you through the 4 key elements of a successful inspection conversations.

1. Introduction - Who you are and who you work for

2. Their Story - Ask them for their story. You will learn a lot of the information you need for the inspection through the story.

3. Confirm the Damage Area - Confirm the damage area to make sure you don't write up the wrong damage.

4. Set the Expectations - Set the expectations of what is going to come next.