Todays episode is an interview with Amanda Hughes of the Doan Group. You'll hear what the Doan Group wants and desires out of their auto damage appraisers. At the end of the episode I give you 5 practical steps you can apply today to become a more valuable auto damage appraiser.

You can check out The Doan Group HERE

Want to learn how to be and become an auto damage appraiser? I created an online course for you to learn how. You can check out Crash Course HERE

 

5 Easy Tasks to Make You More Valuable as an Auto Damage Appraiser

 

When I interviewed Amanda Hughes of the Doan Group, (Listen to the podcast interview HERE) she repeatedly said that communication was the number one thing that makes an appraiser good and that will set them apart from other appraisers.

She didn’t leave it at this theory of “communication,” she also gave practical examples of how Doan (and I assume other IA firms) would like appraisers to communicate with them.

I thought I’d make a list and give you 5 practical tasks you could start doing today to make you a more valuable auto damage appraiser.

 

1. Status “File Received”

As a previous dispatcher, I can tell you it drives a dispatcher crazy wondering if the appraiser you just assigned the claim will actually check their email and take action on the file. We’d rather not wait two days to find out you are not available to complete the claim, but we also don’t want to have to call you every time we assign a claim.

Make the dispatchers job easier by simply adding the status to the file, “File Received” upon receiving a new assignment. If the dispatcher sees that you are consistent with this, they will relax, love you for it and probably assign you more files.

 

1. Status Your Files Everyday

Part of being an auto damage appraiser is managing your open claims. I challenge you to start your morning off dedicated to adding a status to all your files across the different IA firms.

I did this consistently in my local claim days and I always was glad I did. Even if you copy and paste your previous status, it will reassure the company that you are aware of the file and that the situation has not changed.

This will help you by eliminating a lot of phone calls and help you not forget about a claim. It really doesn’t take that long, you just need to do it. Trust me it will help!

 

1. Answer Your Phone

As a national operations manager, I counted that I received over a hundred phone calls a day on a regular basis. As an auto damage appraiser, it wasn’t much better and it can physically make you sick when you hear your phone rings.

(side note, try changing your ring tone. I change mine if I start to feel sick when I hear my phone ring. I’ve ruined some great songs by making them a ring tone, but I’ve given better customer service)

I challenge you to pick up your phone and answer it as much as humanly possible during the work day. People want to talk to a person. I’ve received more compliments about me answering my phone, than anything else I’ve done. People know you are busy and respect when you value them enough to answer the call.

 

1. Document What the Owner Says

Many times we are in such a hurry that what the owner of a vehicle says to us goes in one ear and out the other. Make sure you write down and document what the owner says.

The owner of a vehicle will feel very frustrated if their concerns go unheard. The inside adjuster will be frustrated when they get a call from the owner who is stating they already explained this to the appraiser. Questions, concerns, or explanations of the accident, write it down.

 

1. Respond to Emails

We’ve all done it, ignored the supplem