🎧 Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience] 🎧

He talks about:

· His book Customer What? https://amzn.to/3rSj19l

o CX Strategy

o Putting employees first

o Delivering benefits early

o Golding Experience Pyramid

The person who has influenced Ian the most in the past year:

✔️ Satya Nadella

His note all the customer service and CX professionals:

“Are you doing the right thing for the right reason?”

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