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Ian Thompson, Zurich Insurance: The Top Tech, People and Policy Takeaways in Insurance
An SS&C AWD Insurance interview series
In the ninth interview of this series, SS&C’s David Turner talks with Ian Thompson, Group Chief Claims Officer, Zurich Insurance, to uncover the top takeaways across a variety of insurance-related topics, including:
• Balancing automation with human support.
• The customer opportunity for digital claims.
• The case for process automation.
• Skill shift: automation and the future of work.
• The opportunity for AI in claims.
Links mentioned in this episode:
https://www.ssctech.com/solutions/products-a-to-z/awd
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By SS&C
5
22 ratings
An SS&C AWD Insurance interview series
In the ninth interview of this series, SS&C’s David Turner talks with Ian Thompson, Group Chief Claims Officer, Zurich Insurance, to uncover the top takeaways across a variety of insurance-related topics, including:
• Balancing automation with human support.
• The customer opportunity for digital claims.
• The case for process automation.
• Skill shift: automation and the future of work.
• The opportunity for AI in claims.
Links mentioned in this episode:
https://www.ssctech.com/solutions/products-a-to-z/awd
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