Ibex, one of the business process outsourcing (BPO) entities in Jamaica, is making great strides. It has moved its workforce from 120 persons five years ago to 8,500 today.“It has been quite a journey and a very interesting one,” said Jaime Vergara, senior vice president of operations at the outsourcing powerhouse, who said Ibex is eyeing having additional senior staff positions in Jamaica.The company provides customer support via phone, chat and email in sectors that include retail, finance, healthcare and telecommunications. These include its online marketing accelerator Ibex Digital, which offers search engine marketing, social media advertising, and lead generation solutions.Ibex also offers financial services solutions, such as credit and transaction support, and banking from their service centres across Jamaica.In this episode of Impacting Jamaica, Mr Vergara talks with host Mark Titus about the months ahead and Ibex’s corporate social responsibility initiatives.

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