In this episode of Business Technology Perspectives, I sit down with Somit Goyal, CEO of IBS Software, to talk about something every traveler has experienced: outdated systems that make booking, checking in, or simply managing a trip more frustrating than it should be.

Somit brings a wealth of experience from his time at Microsoft to now leading one of the biggest names in travel tech. He shares why real transformation in this space isn't just about upgrading software. It's about rethinking how travel businesses operate, how they engage with customers, and how they build for the future.

We talk about the dangers of treating digital transformation as just another IT project and why companies stuck on legacy systems are holding themselves back. Somit explains how IBS Software is working as a true partner to airlines, hotels, and cruise lines, not just another vendor pushing tools. He also shares how listening to customers, rather than rushing into tech solutions, is one of the most underrated skills in this industry.

We explore how AI and data are shaping smarter travel experiences, what it takes to overhaul loyalty programs, and why a long-term strategic mindset beats short-term patch jobs every time.

So if you've ever wondered why your last flight check-in felt like it was designed in 2005 or why your hotel app crashed again, this episode offers a look behind the curtain at what's really happening in the travel tech world.

I hope you'll join me for this conversation and let me know what you think. How is your organization approaching change? And what does modern travel tech mean to you?

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