In this episode, you'll hear Lindsay's path from graphic designer to support engineer and how she now manages a team of support engineers. We discuss what this transition has looked like for her as well as the training and learnings she undertook along the way.

In the second half of the episode, we dig into more specific tactics that her and her team have encountered like supporting customers through API version migrations, authentication issues and squashing bugs with their product engineering team.

Resources

• Lindsay Barrett on LinkedIn
• LeadDev
• Support Driven Slack, Podcast, Blog, Job Board, Events
• Growth Space
• Engineering Management for the Rest of Us by Sarah Drasner
• William Vincent's Django Books

Questions or feedback for the show? You can DM us on Twitter at https://twitter.com/buildandlearn_