On this week’s podcast episode, Mark explores how the difference between reacting and responding comes down to assumed intent. He discusses how our default situational reactions often have nothing to do with the person we are reacting to, moreso cultural influences, life experiences, and emotional baggage. Mark shares ways to remain emotionally and conversationally intelligent when understanding peoples’ decisions based on their intent. Why do people do what they do? We are often disappointed in the workplace based on decisions others make; how can we utilize a curious mindset to get to the root causes? It is important to avoid assumed or negative mindsets when promoting behavior change. You can’t change how other people think but you can control how you interact with them!