There are a multitude of negative emotions that customers and salespeople often experience when selling a product. Without confronting and handling these emotions, sales and service teams are often blind to hidden messages in client relationships. How can we manage baggage and form better relationships with customers in the workplace? In this week’s podcast, Mark talks about how Account Management teams can use emotional intelligence to ask questions and become better listeners to avoid being strung along in deals, missing clear obstacles, and to close deals faster.