Do you use empathy as a tool to retain employees? In this episode of ICommunicate, Mark Altman explains how utilizing empathy can be an essential factor to strengthening relationships and reversing “Great Resignation” trends.

Segment 1:

Not enough people take the time to reflect on how emotional intelligence, and especially empathy, can improve their abilities to sustain relationships and think critically, among other skills. What are the benefits to leading with empathy, and how can we prove that it’s working?

Segment 2:

When a team member doesn’t meet a leader’s expectations, there’s often a reason for doing so beyond that they’re just out to annoy you. Are you using empathy as a tool of influence, or a means to motivate people to act differently?

Segment 3:

In the heat of a conflict, how can we be self-aware enough to ask questions rather than accuse and deflect? What is “conversation stacking” and how can this technique bring out authentic empathy within us as well as lead to solutions?

Segment 4:

Too often, we allow ourselves to forget that in order to properly take care of others, we must first take care of ourselves. What are the benefits to empathizing with yourself, and how can doing so affect your ability to lead and influence your team? When our team envisions their ideal leader, what qualities come to mind?