In this episode of ICommunicate, Mark Altman is joined by fellow MindsetGo trainer Joseph Lyman to discuss what it means to read people’s hearts and how understanding a person’s intentions and motivators sets a leader up to be in a better position to support and develop their growth.

Segment 1:

We all wish we could read somebody’s mind to dissect what their exact intentions are, but would the consequences be too much to bear? What’s the downside to quick-fix solutions regarding understanding somebody’s intentions, and how can it impact our confidence? What viable options do we have in a conversation that will allow us to uncover somebody’s motives in a non- threatening way?

Segment 2:

To be an effective leader and communicator, we have to distinguish when somebody is upset with us, personally, or if it’s their own circumstances. What ingredients of emotional intelligence do we need to consider before offering our advice or opinions to somebody in distress? Do emotions belong in the workplace? If so, why and when are they a valuable tool for communication.

Segment 3:

Are you aware of your behaviors that unintentionally impact your colleagues and peers negatively? If not, how can we identify those habits and gain a new awareness around how we subconsciously influence people?

Segment 4:

Oftentimes, the most important factors within a workplace are things that can’t be measured with an exact science, such as employee engagement and wellbeing. What aspects of an organization should be most important to us as leaders, and how can we prioritize those components within our team culture? What’s the value of collaborating on solutions, and why is it so important to be face-to-face with our colleagues when doing so?