In this engaging session, Steve Boberski, Public Sector Chief Technology Officer for Genesys, introduces James McCament, the first Digital Transformation Officer for CBP. The discussion highlights James' extensive experience in federal service and his role in leveraging digital innovations and AI for enhancing CBP operations. James outlines his strategy for identifying and automating administrative tasks to give 'time back to mission,' emphasizing the importance of human-centered design and field innovation. Real-world examples, including the use of AI for non-intrusive inspections and the development of low-code solutions by frontline officers, illustrate how technology complements human intuition in critical decision-making. The conversation touches on change management strategies to foster trust and adoption of new technologies, underscoring the importance of collaboration, transparency, and practical application. The session concludes with a Q&A, addressing the integration of AI with human oversight and strategies to support cultural shifts within the agency.

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Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound

(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)