This week, The Buzz presents a panel from our 2022 CX Summit.

High-Impact Service Providers (HISPs) are federal entities that provide necessary services directly to the American public, as designated by the Office of Management and Budget. In this panel discussion, customer experience leaders at some of our nation's most critical agencies break down their service delivery efforts.

Panelists:
Lee Becker (Moderator) - Senior VP, Public Sector & Healthcare, Medallia
Nicole Callahan - Voice of the Customer, Customer Analytics at Federal Student Aid, Department of Education
Amber Chaudry - Customer Experience Lead, Department of Housing & Urban Development
Vashon Citizen - Digital Services Division Chief, Office of Access and Information Services at U.S Citizenship and Immigration Services
Kenneth Corbin - Chief Taxpayer Experience Officer, Internal Revenue Service
Ben Sweezy - Director of Federal Digital Strategy, Salesforce

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Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound

(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)