Angy Peterson explore the transformation of customer experience, with highlights from a recent ACT-IAC CX Summit event. Angy Peterson, VP of the Experience Group at Granicus, shares her journey from newspaper design to helping government agencies build digital-first services. She delves into the potential of AI in government services, reflecting on how it can reshape experiences from convenience to deeper connection and collaboration. Key insights include the need for structured data, proactive content management, and the paradigm shift toward omnichannel, AI-powered interactions. Peterson emphasizes that the future lies in smart systems and richer conversations that truly understand and serve constituents.

Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

Learn more about membership at https://www.actiac.org/join.
Donate to ACT-IAC at https://actiac.org/donate.

Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound

(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)