In this new season of CS Shift, I delve into the transformative potential of artificial intelligence in customer success strategies.

The episode serves as the inaugural session of a four-part series entitled the AI Readiness Audit, where I outline a framework designed to critically evaluate the processes that underpin customer success.

In 12 minutes, you'll get:

• A framework to map every customer touchpoint and identify automation opportunities
• The health monitoring red flags that indicate AI-ready problems
• A Process Audit Scorecard that quantifies your readiness
• Real examples from teams who found 6-figure opportunities in their current workflows

This isn't about identifying what's broken. It's about understanding your starting point so you can chart the most effective path to AI transformation.