Bias is a little bit of a four-letter word when it comes to arbitration, London practitioner Sophie Nappert tells host Mike McIlwrath in this week's podcast. But bias also includes the basics about the process that parties and their representatives need to know: where the arbitrator is coming from, and the frame from which the arbitrator will view the issues. Sophie and Mike analyze parties'different cultural perceptions of arbitrator bias in international arbitration, leading to advice on how to deploy the strategic use of bias in their ADR practices.