This week, in the first of two parts, Mike goes behind the scenes at the International Chamber of Commerce's International Court of Arbitration in Paris with Francesca Mazza, an ICC senior case manager. The two episodes comprehensively cover ICC case management practices. This week's episode focuses on how the ICC's teams are organized, and how they work with the secretary general and the court, as well as common problems with requests for arbitration, and proceedings' general timing.