Mercedes Tarrazon, a veteran arbitrator and mediator in Barcelona, provides a platform for making parties and their attorneys more comfortable with mediation, arbitration, and other hybrid processes that keep people and companies out of litigation. Host Mike McIlwrath interviews Tarrazon about her effective technique for helping parties obtain satisfactory outcomes from their arbitrations--even well before the award stage. Tarrazon explains a practice that she has adapted in a variety of commercial conflict resolution settings around the world.