VoIP Management. By Amy Pendleton (Nortel) Recordings of the Distinguished Experts Panel (DEP) at the 10th IEEE/IFIP Network Operations and Management Symposium (NOMS 2006), which was held April 3-7, 2006 in Vancouver, Canada. Amy Pendleton is the Senior Advisor for Enterprise Network and Service Management for Nortel. She is responsible for setting strategic direction in infrastructure, application, and service management across Nortel's enterprise product portfolio, where her specific areas of focus are service performance management, provisioning/configuration, Service Oriented Architecture (SOA), and autonomic networking. Amy has contributed to a number of VoIP service quality management IETF drafts. Amy has 14 years of experience with Nortel in data communications, wireless architecture, and VoIP. Amy prides herself in being both an advisor and an implementor, which is becoming increasingly uncommon in large corporations today.