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I got a Linkedin inMail from a listener that said:
Hey Tom!
Thanks for accepting my connection request so quickly.
I recently stumbled across your "Advice from a Call Center Geek" podcast and have been loving the content.
I'm a supervisor in a 25 head center about to apply for the manager position. I've listened to your New Manager cast from August and was wondering if you have a cast (or simply any advice) around what advice you would tell your 25-year-old self?
Thanks!
John- Avid Learner

This really got me thinking about what I would tell myself if I could go back in time and teach my 25-year-old call center self.  Being this episode is being recorded 2-3 days before the new year, I thought a self-reflection episode would make sense.  So I did it.  

I hope this helps all the younger (and older) call center team leads, supervisors, and managers out there!

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel