Customer service today is more than just solving problems—it’s about creating seamless, end-to-end experiences. In this episode, we break down insights from the article If Operating Your Car Was as Disconnected as Your CRM Processes, Would You Trust It? and explore why disconnected CRM systems are a major risk for businesses.

We discuss:

• The “car analogy” for CRM failure – Why disconnected service processes frustrate customers and employees.
• The impact of outdated CRMs – How fragmented systems lead to slow response times and poor service.
• AI-powered customer service – How predictive analytics and automation are shaping proactive, real-time support.
• The role of connected service models – Why businesses need integrated CRM systems to remain competitive.
• The changing workforce – How younger generations demand intuitive, connected work tools and how businesses can adapt.

Companies that fail to modernize their service approach risk losing customers in an era where personalized, seamless service is the expectation.

• How disconnected CRM systems damage customer trust.
• Why real-time, AI-driven service is a must-have, not a luxury.
• How businesses can future-proof customer service through automation and predictive insights.
• Real-world examples of connected service models in action.
• The impact of changing workforce expectations on CRM and service innovation.

Subscribe to our podcast for expert insights on customer service, AI-driven CRM, and digital transformation. Visit The Future of Commerce for the latest research on how businesses can build customer trust through seamless service. Share this episode with leaders, customer service teams, and anyone invested in delivering better customer experiences.