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In this episode of Power Talks, Griffin talks with Jenny Cuevas on how she has transitioned her career from End User, to consultant, to architect. With decades of experience and an unmatched passion for mentoring others, we discuss the tangible skills that separate consultants from architects and how you can sharpen those skills. Check out the conversation as we dive deep into Microsoft Dynamics solution architecture, inspiring future talent to grow, and other tricks of the trade.

✅ Connect with Jenny on LinkedIn:

https://www.linkedin.com/in/jennycuevas/

Who is Jenny?

Today, we’re joined by Jenny Cuevas, Principal Functional Consultant at Argano. With nearly 25 years of experience spanning Operations leadership, healthcare, staffing, and financial services, Jenny has a unique background that blends deep industry expertise with a passion for technology-driven transformation. Her journey into tech started in 2010, when she participated as an SME in her organization’s Dynamics implementation. From there, she transitioned from end-user to consultant, eventually leading software delivery teams before moving into consulting in 2021. Today, she specializes in Microsoft CE, Power Platform, and Azure solutions, helping businesses optimize processes and drive innovation.Jenny is also an active community leader, having led the Dallas-Fort Worth CRM User Group, earning the prestigious CRMUG Sapphire Award for her contributions. She’s passionate about mentorship, knowledge-sharing, and solutioning complex business challenges.

💥 Listen to #PowerTalks on all platforms here:

https://creators.spotify.com/pod/show/citizendeveloper365

✅ Connect with Griffin on LinkedIn:

https://www.linkedin.com/in/griffin-lickfeldt/

🔗 Check the Citizen Developer site here:

https://citizendeveloper365.com/

Thinking about a Solution Architect career or breaking into tech consulting? In this episode of #PowerTalks, we explore the key lessons from a seasoned Microsoft Business Applications consultant who transitioned from Operations leadership to technology. Learn why embracing your early years in consulting is crucial, the biggest challenges in moving from an end-user role to consulting, and the critical skills that separate great Solution Architects from the rest. We also dive into real-world customer service solutions, including enhanced record queues, custom assignment methods, prioritization rulesets, and skills matching—plus the challenges and solutions that come with them. Discover how to handle scope creep, misaligned expectations, and the one habit that contributes to long-term success. Whether you're just starting your tech career or looking to advance as a Solution Architect, this episode is packed with insights on mentorship, consulting success, and community building.

💙Welcome to the Citizen Developer Channel💙This channel's mission is to help guide, teach, discuss, and share valuable and meaningful content for Citizen (Non-technical) Developers around the world. With a current focus that will cover a broad range of Microsoft Dynamics 365 topics from Detailed How-To or Step-by-Step Guides, Best Practices for Builders, Certification Exams, and MORE! Make sure you SUBSCRIBE so you don't miss a thing!

Video Chapters:

00:00 - Intro

00:43 - Not Rushing to the Next Step

06:25 - Jenny's Experience

12:59 - Transitioning from User to Consultant

16:06 - Documentation

20:40 - Communicating No

30:32 - Speaking Up

32:40 - Mentoring and Community

47:56 - After Hours Happy Hour

52:20 - Connect with Jenny