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If you’re implementing bots to reduce your call volumes, then you’re starting from wrong place
This episode is also available as a blog post: http://grahambunting.com/2021/08/31/if-youre-implementing-bots-to-reduce-your-call-volumes-then-youre-starting-from-wrong-place/
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By Graham BuntingThis episode is also available as a blog post: http://grahambunting.com/2021/08/31/if-youre-implementing-bots-to-reduce-your-call-volumes-then-youre-starting-from-wrong-place/