Enterprises in every industry sector are increasingly demanding that their investment in IT is justified by keeping IT service delivery and support aligned and in synch with their business objectives. Our research community is also growing more aware of the issue, as testifies the theme of this 2007 edition of IM: "moving from bits to business value". Our panelists will address the following questions and more from the audience. 1) What is the business value of managing networks and IT systems? 2) How can an enterprise capture this value, or even how can line of business managers be convinced that it pays off in the long run to spend money in management software? 3) What's automation really worth? 4) Would an IT manager make the same decisions as he/she makes every day if they had better visibility on the business that IT supports? 5) How is the network and system management community addressing these issues? Chair: Claudio Bartolini, HP Laboratories, USA. Panelists: Mark Burgess, Oslo University College, Norway, Jacques Sauve, Federal University of Campina Grande, Brazil, John Strassner, Motorola Research Labs, USA, John Wilkes, HP Laboratories, USA