Ilan Avner, Director of Product Management at AudioCodes. AudioCodes is a leading provider of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for delivering unified communications, contact centers, and hosted business services, whether in the cloud or on premises.

Ilan Avner is a seasoned product leader with deep expertise in voice, telephony and  voice conversational AI. As Director of Product Management at AudioCodes, he drives the development of AI-powered voice solutions that connect contact centers with conversational platforms, enabling intelligent voice bots, live-agent assist tools, and seamless customer interactions. Ilan is passionate about transforming how businesses use voice to engage, automate, and scale customer communication.

Episode Highlights:
- Ilan emphasizes a “crawl, walk, run” approach for organizations exploring voice AI. Many start with call summarization due to its clear ROI and low friction—reducing agent wrap-up time from minutes to seconds and laying the groundwork for more complex use cases.

- While LLMs and transcription models are increasingly powerful, Ilan points out that telephony integration and voice orchestration remain significant hurdles. AudioCodes steps in to bridge the gap between voice systems, STT/TTS engines, and conversational platforms.

- Ilan highlights the real-world complexity of multilingual environments, such as Spanish mixed with English or code-switching in Hindi. These nuances often trip up transcription models, requiring tuning, provider selection, and sometimes even custom solutions.

- Generating speech isn’t just about good voices—numbers, jargon, and SSML usage remain pain points. Ilan notes that languages like Hebrew lack high-quality TTS, and fine-tuning output to sound natural and intelligible is still a manual, nuanced task.

- AudioCodes’ LiveHub platform enables teams to deploy a voice bot in minutes—connecting phone numbers, conversational AI platforms, STT/TTS providers (like Deepgram), and telephony systems, all from a single UI. It supports full orchestration, escalations, and integration with channels like Teams and WhatsApp.

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Connect with Ilan Avner:
https://voiceaiconnect.audiocodes.com/
https://www.audiocodes.com/solutions-products/saas/audiocodes-live-hub

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