Welcome to another episode of Impact Unfiltered, where host Philippe sits down with Dr. Lisa Birdsall Fort, emergency physician and Associate Chief Medical Information Officer (CMIO) at Ochsner Health. Dr. Fort shares her journey into clinical informatics and explains how she bridges clinical care, technology, and administration to improve patient outcomes.
The conversation explores Ochsner's virtual emergency department, the growing role of AI in healthcare, and innovations such as ambient listening, smart rooms, wearables, and agentic technology. Dr. Fort also discusses the future of remote care, particularly for rural and aging communities, and shares leadership lessons on adaptability, lifelong learning, and embracing innovation. Whether you're in healthcare or simply curious about its future, this episode offers valuable insights you won't want to miss.
1. Introduction to Impact Unfiltered and Episode Overview
2. Meet Dr. Lisa Birdsall Fort: Roles and Day-to-Day
Emergency physician who still practices clinically, calling it “the best day of my week”
Associate CMIO over inpatient care at Ochsner Health, spanning EDs, medical-surgical areas, ICUs, and procedural areas
3. What Is a CMIO?
Chief Medical Information Officer, a relatively new title emerging over the past decade to decade and a half
One of four associate CMIOs, each covering a domain such as inpatient, digital medicine, pediatrics, or ambulatory care
4. The Path from Provider to Technology Leader
Started in operations as an ED medical director around 2011–2012
Tasked with bringing electronic health records into the emergency department during the “meaningful use” era
Joined Ochsner in 2017 and moved into quality work on sepsis, heart attack, and stroke care
5. Finding Her “Why”: Hurricane Katrina
A third-year medical student who evacuated to Baton Rouge during Hurricane Katrina
Volunteered at the Pete Maravich Assembly Center at LSU, caring for evacuees arriving from New Orleans
Inspired by an emergency physician’s breadth of skill: “that’s what I wanna be”
6. Defining Impact: “Clin-gineering”
7. Technology in Practice: The Virtual Emergency Department
Stood up in roughly five weeks to help patients who don’t truly need the ED find the right care
Navigates patients coming from nurse-on-call, urgent care, primary care, and specialty clinics
8. Staying Aligned with Community Need
9. Artificial Intelligence in Healthcare: Augmentation, Not Replacement
AI is not new to healthcare, but tools like ChatGPT opened an entirely new toolkit
Ambient listening captures the conversation so clinicians focus on the patient, not the screen
Smart rooms, wearables, and patches help monitor for fall risk, pressure injuries, and more
10. The Future of Healthcare: Remote Care and Agentic Technology
11. Legacy, Leadership, and What’s Next