Last year, Community Business published an IMPACTxAsia blog piece on emotional intelligence as an essential skill for creating a diverse and inclusive workplace. In that piece, I argued that “emotional intelligence will work as a lubricant to help people work together smoothly, not only facilitating the better management of feelings, but also an acute perception and acknowledgement of other’s feelings.” This speaks to the critical role of emotional intelligence in managing emotions at the personal level, as well as at an interpersonal level, such as in a team setting. What needs further exploration is how emotional intelligence helps team members of diverse backgrounds, and/or thinking styles, work together. In this follow-up piece, I propose that emotional intelligence plays a critical role in building psychological safety and enhancing inclusivity within a team.  

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