On today's episode (sponsored by Kingswaysoft) hosts Britta Rekstad and Matthew C. Anderson discuss queues and queue management in Dynamics 365 and model-driven PowerApps.

Discussed on the show

• Core entities of Queue, Queue Item, Routing Rule, Routing Ruleset
• Public vs. Private queues
• Visibility to queues and queue items & security
• Dynamics user teams and queues
• Using queues with different entities
• Routing Rules and Workflow
• Solution awareness for queue entities

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